Grievance Redressal Policy

Commitment to Customer Satisfaction

We are dedicated to addressing and resolving any concerns our customers may have. Our Grievance Redressal Policy ensures that all complaints are handled fairly and promptly.

Reporting a Grievance

If you have a complaint, please contact our customer support team. Provide a detailed description of your issue, along with any relevant order details or documentation.

Process and Timelines

Upon receiving your complaint, we will acknowledge it within 24 hours and aim to resolve it within a defined timeframe. We will keep you informed throughout the process.

Escalation Mechanism

If your issue is not resolved to your satisfaction, you can escalate it to our management team for further review.

Feedback and Improvement

We value your feedback and use it to improve our services. Your satisfaction is our priority.